Privacy Policy

1. Data Controller

This service is operated by Dumka, a sole proprietorship (toiminimi) registered in Finland. We are committed to protecting your privacy and processing your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection legislation.

Contact: privacy@answerpocket.com

2. Data We Collect

We collect the following categories of personal data:

• Account information: email address, name, and company details when you register
• Authentication data: password hashes and OAuth tokens (if using Google sign-in)
• Usage data: questions asked to the AI assistant, knowledge entries created
• Technical data: IP address, browser type, and access timestamps for security purposes

3. Purpose and Legal Basis

We process your data for the following purposes:

• Service delivery: To provide the AnswerPocket service (legal basis: contract performance)
• Account management: To create and manage your user account (legal basis: contract performance)
• Security: To protect against unauthorized access and ensure service integrity (legal basis: legitimate interest)
• Communication: To send service-related notifications (legal basis: contract performance)

4. Data Retention

We retain your personal data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required for legal compliance or legitimate business purposes (such as fraud prevention). Technical logs are retained for up to 90 days.

5. Data Sharing

We may share your data with:

• Cloud infrastructure providers: For hosting and data storage (within EU/EEA)
• AI service providers: Google (Gemini) for AI-powered responses — only anonymized query content is processed
• Email service providers: For transactional emails (account verification, notifications)

We do not sell your personal data. All third-party processors are bound by data processing agreements.

6. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interest

To exercise these rights, contact us at privacy@answerpocket.com. You also have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuojavaltuutettu).

7. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS), secure password hashing, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies to enhance your experience. You can manage your cookie preferences through the cookie consent banner on our website.

Essential Cookies

These cookies are strictly necessary for the service to function. They include authentication tokens and session management cookies. These cookies do not require consent as they are essential for providing the service you requested.

Analytics Cookies (Optional)

With your consent, we use Google Analytics to understand how visitors use our website. This helps us improve the user experience. Analytics cookies collect information anonymously, including:

• Pages visited and time spent on each page
• Browser type and device information
• Referring website or source

You can accept or reject analytics cookies at any time through our cookie banner. If you reject analytics cookies, we will not track your usage, and any existing analytics cookies will be automatically deleted.