Frequently Asked Questions

AnswerPocket is an AI-powered knowledge base that helps companies organize their internal knowledge and answer questions. Unlike traditional AI tools, AnswerPocket only answers from verified data you provide—no hallucinations or made-up information. It's ideal for answering security questionnaires, enabling sales teams, onboarding new employees, and managing compliance documentation.

ChatGPT and similar tools generate answers from their training data, which can lead to hallucinations (made-up facts). AnswerPocket is grounded exclusively in your company's verified knowledge. If something isn't in your knowledge base, it will tell you rather than fabricate an answer. Every response includes source citations so you can verify the information.

AnswerPocket can answer any question where the information exists in your knowledge base. Common use cases include: security and compliance questions (SOC 2, ISO 27001, GDPR), product specifications and features, company policies and procedures, technical documentation, and sales enablement information.

You can add knowledge in several ways: type facts in plain language and let AI structure them automatically, complete guided onboarding questionnaires tailored to your industry, or import existing documentation. Our AI extracts discrete, verifiable facts and organizes them into searchable categories.

Yes. You can ask questions in any language and AnswerPocket will understand and respond in your preferred language while maintaining accuracy from your source data.

Yes. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Your data is stored securely and never used to train AI models. We maintain strict access controls and regular security audits.

Your data is stored in secure cloud infrastructure with options for data residency requirements. Contact us for specific data location needs.

No. Your data is never used to train AI models. It's used exclusively to answer your team's questions within your organization.

AnswerPocket offers three plans: Starter at €29/month (up to 2 members), Team at €79/month (up to 10 members), and Business at €179/month (unlimited members). All plans include a 14-day free trial with no credit card required. Enterprise plans with custom integrations are also available.

Yes. All plans include a 14-day free trial with no credit card required. You get full access to features based on the plan you're evaluating, so you can properly test AnswerPocket with your team.

Pricing is per organization, not per user. You pay one flat monthly fee regardless of how many team members use the platform (within your plan's member limit).

Yes. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

Yes. Annual billing is available for all plans with a discount equivalent to 2 months free.

AnswerPocket stores your company's security and compliance information as structured, searchable facts. When you receive a security questionnaire, your team can quickly search for answers using natural language. Answers are accurate, consistent, and include source citations. What used to take days now takes hours.

Enterprise customers can integrate with platforms like Vanta, Drata, and OneTrust for automated questionnaire filling. The Business plan includes file-based questionnaire answering where you upload documents and AnswerPocket helps you fill them out.

Sales teams can instantly find accurate answers to customer questions during calls—no more 'let me get back to you.' They can also draft professional follow-up emails using verified company facts, ensuring consistent messaging across the team.

New hires can self-serve answers to common questions about policies, procedures, tools, and company information. This reduces the burden on existing team members and helps new employees become productive faster.

Most teams are up and running within an hour. You can start adding knowledge immediately through our guided onboarding process or by typing facts in plain language.

No. AnswerPocket is designed for non-technical users. Adding knowledge is as simple as typing a sentence. The AI handles structuring and categorizing information automatically.

Yes. Depending on your plan, you can invite 2 members (Starter), 10 members (Team), or unlimited members (Business). All team members can search and query the knowledge base.